![]() ![]() Any credits applicable are applied at check-out in USD or the local currency equivalent. Benefits must be used during the stay booked. Benefits cannot be redeemed for cash and are not combinable with other offers unless indicated. American Express and the Property reserve the right to modify or revoke FHR benefits at any time without notice if we or they determine, in our or their sole discretion, that you may have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your FHR benefits. Back-to-back stays booked by a single Card Member, Card Members staying in the same room or Card Members traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional FHR benefits (“Prohibited Action”). ![]() Benefits are applied per room, per stay (with a three-room limit per stay). If the cost of Wi-Fi is included in a mandatory property fee, a daily credit of that amount will be applied at check-out. ![]() The type and value of the daily breakfast (for two) varies by property breakfast will be valued at a minimum of US$60 per room per day. Advance reservations are recommended for certain experience credits. The type of experience credit varies by property the experience credit will be applied to eligible charges up to the amount of the experience credit. Noon check-in and room upgrade are subject to availability and are provided at check-in certain room categories are not eligible for upgrade. The average total value of the program benefits is based on prior-year bookings for stays of two nights the actual value varies. Bookings must be made using an eligible Card and must be paid using that Card, or another American Express ® Card, in the eligible Card Member's name, and that Card Member must be traveling on the itinerary booked. Consumer, Business, and Corporate Platinum Card ® Members and Centurion ® Members (Delta SkyMiles ® Platinum Card Members are not eligible). Sometimes a cheaper solution would end up costing more later on.Fine Hotels + Resorts Program: Fine Hotels + Resorts ® (FHR) program benefits are available for new bookings made through American Express Travel with participating properties and are valid only for eligible U.S. The backhaul also takes sand away from the beach. We would strongly recommend the hotel invest in the proper equipment to clean up the beach as it is a beautiful beach. We have also seen the same machine used at Banyan Tree and Andaz in Mayakoba. Next door resort has the special machine that just rolled up the seaweeds. It doesn’t seem to be the most efficient equipment to do the job. We saw the hotel had a backhaul cleaning the seaweed on the beach. It seems that the seaweed was not cleaned for a long time that some of them are rotting and smelly. The beach is the most disappointing part of the resort. There was a sizable nail hanging on top of our balcony sliding door. The property shows its age, which is a bit surprising for an 6-year-old property. Unfortunately it doesn’t not seem to matter enough for them to give us a room that is further away from the wedding party. I specifically asked for a quiet room on my reservation and during check in. Due to a wedding on the first night, it was quite loud when we were trying to get some rest as we started our day at 3am. Check in was not the most satisfactory experience as room upgrade was not honored and nothing else was offered. ![]()
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